Terms of Service

Welcome to Serene Facility Group. By accessing or using our services, you agree to comply with the following Terms of Service. Please read these terms carefully before engaging with our services.

1. Definitions

• “Company” refers to Serene Facility Group.
• “Services” refer to our professional cleaning and facility management services.
• “Client” or “You” refers to any individual or entity engaging our services.

2. Scope of Services

Serene Facility Group provides cleaning services for residential, commercial, and industrial properties across Australia. Our services include but are not limited to:

• General cleaning
• Deep cleaning
• Carpet and upholstery cleaning
• End-of-lease cleaning
• Strata and commercial cleaning
• Facility maintenance

3. Booking and Payments

• All bookings must be made in advance through our website, phone, or email.
• Payment must be completed as per the agreed terms—either before or upon completion of the service.
• We accept payments via bank transfer, credit/debit cards, and other approved payment methods.

4. Cancellations and Rescheduling

• Clients must provide at least 24 hours’ notice for cancellations or rescheduling.
• A cancellation fee may apply if notice is not given within the required timeframe.

5. Liability and Damage Policy

• While our team takes the utmost care, Serene Facility Group is not liable for pre-existing damage to property or belongings.
• Any damage caused by our team must be reported within 24 hours of service completion for investigation and resolution.

6. Client Responsibilities

• Clients must ensure safe and secure access to the premises.
• Hazardous or dangerous areas must be disclosed before service commencement.
• Clients are responsible for removing personal belongings or fragile items from cleaning areas.

7. Service Guarantee

We strive for 100% customer satisfaction. If you are not satisfied with our service, please notify us within 24 hours, and we will arrange a resolution at no additional cost.

8. Privacy and Data Protection

Serene Facility Group values your privacy. Any personal data collected is handled as per our Privacy Policy.

9. Amendments to Terms

We reserve the right to modify these Terms of Service at any time. The latest version will always be available on our website.

10. Contact Information

For any inquiries regarding these Terms, please contact us:
Phone: +61 431-027-143
Email: Info@serenefacilitygroup.com.au
Website: www.serenefacilitygroup.com.au