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Serene Facility Group Pty Ltd
Last Updated: 12 March 2026
Serene Facility Group Pty Ltd (ABN 37 679 720 391) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services or interact with our website.
Serene Facility Group Pty Ltd
ABN: 37 679 720 391
Address:
P.O. Box 4429
Eight Mile Plains QLD 4113
Australia
Phone:
1300 123 734
0485 908 445
Email:
Sales@serenefacilitygroup.com.au
Info@serenefacilitygroup.com.au
Website:
https://www.serenefacilitygroup.com.au/
Personal information means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
Examples include:
Name
Address
Email address
Phone number
Service address
Booking details
Any other information you provide to us.
We do not generally collect sensitive information unless it is voluntarily provided by you and required for the provision of services.
We collect personal information in several ways, including:
When you make a booking through our website or online booking system
When you contact us by phone, email, or online form
When you request a quote
When you interact with our website
When you communicate with our staff or cleaners
Where possible, we collect personal information directly from you.
We collect personal information to:
Provide cleaning services to you
Manage bookings and service appointments
Communicate regarding services or enquiries
Process payments and invoices
Maintain customer records
Improve our services and operations
Meet legal and regulatory requirements
Respond to complaints or service requests
We do not send promotional marketing emails or SMS messages unless you request information from us.
We generally use or disclose your personal information only for the purpose for which it was collected or for related purposes that you would reasonably expect.
Your personal information may be disclosed to:
Cleaning staff or subcontractor cleaners performing services
IT service providers and booking platform providers
Payment processors
Administrative service providers
Professional advisers such as accountants or legal advisers
Government or regulatory authorities where required by law
We take reasonable steps to ensure third parties handle your information securely and only for the intended purpose.
Serene Facility Group uses an online booking system to manage service bookings.
When you submit a booking through our website, the information you provide may include:
Name
Contact details
Address
Service details
Special instructions
This information is used solely for managing and delivering your cleaning service.
Some of our service providers, such as cloud storage or booking software providers, may store or process data outside Australia.
Where personal information is transferred overseas, we take reasonable steps to ensure those providers comply with privacy obligations similar to the Australian Privacy Principles.
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access.
Security measures include:
Password-protected electronic systems
Restricted staff access to personal information
Secure storage of documents
Monitoring and updating our security procedures
We retain personal information only as long as necessary for business, legal, and regulatory purposes.
When personal information is no longer required, it is securely destroyed or de-identified where permitted by law.
You may request access to personal information we hold about you.
If you believe the information we hold is inaccurate, incomplete, or outdated, you may request that it be corrected.
We do not charge a fee for requesting access to your personal information, however a reasonable administrative fee may apply if copies of records are requested.
Requests can be made by contacting us using the details listed in this policy.
This section explains how we handle information collected through our website.
10.1 Server Logs
Our website server may automatically collect technical information including:
IP address
Browser type
Operating system
Pages visited
Date and time of access
This information is used for:
Website administration
System security
Statistical analysis
Improving website performance.
We do not attempt to personally identify users through this information.
10.2 Cookies
Our website may use cookies to:
Improve user experience
Analyse website usage
Maintain website functionality
Cookies are small files stored on your device.
You may configure your browser to refuse cookies, although this may affect the functionality of our website.
10.3 Email and Online Forms
If you contact us through our website forms or by email, we may collect personal information including:
Name
Phone number
Email address
Service details
Any information you voluntarily provide
We use this information only to respond to your enquiry or provide requested services.
10.4 Links to Other Websites
Our website may contain links to third-party websites.
Serene Facility Group Pty Ltd is not responsible for the privacy practices of external websites. We encourage users to review the privacy policies of those websites.
If a data breach occurs that is likely to result in serious harm to individuals, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988.
If you believe your privacy has been breached, please contact us so we can investigate and resolve the matter.
Contact details:
Serene Facility Group Pty Ltd
Phone: 1300 123 734 / 0485 908 445
Email: Info@serenefacilitygroup.com.au
We will respond to complaints within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Office of the Australian Information Commissioner
Website: https://www.oaic.gov.au
Phone: 1300 363 992
Serene Facility Group Pty Ltd may update this Privacy Policy from time to time.
The latest version will always be available on our website:
https://www.serenefacilitygroup.com.au/
Let me know if you need further adjustments!