Privacy Policy

Serene Facility Group (“we,” “our,” or “us”) is committed to protecting your personal information in compliance with Australian Privacy Laws. This Privacy Policy explains how we collect, use, store, and protect your data.

1. Information We Collect

We collect personal information when you:

• Book a cleaning service
• Contact us via phone, email, or website
• Make a payment for our services

The types of information collected include:

• Personal details: Name, phone number, email, address
• Payment details: Billing information (we do not store credit card details)
• Service details: Cleaning preferences, property specifications

2. How We Use Your Information

We use your information for:

• Providing cleaning and facility services
• Processing payments and invoices
• Sending service-related notifications
• Improving our customer experience
• Legal compliance

3. Data Security

We take all reasonable steps to secure your personal information against unauthorised access, alteration, or disclosure.

4. Sharing of Information

We do not sell or rent personal data to third parties. However, we may share your details with:

• Payment processors for transaction processing
• Legal authorities if required by law

5. Cookies and Website Analytics

Our website uses cookies to enhance your browsing experience and analyse website traffic. You can disable cookies in your browser settings.

6. Your Rights

Under Australian Privacy Laws, you have the right to:

• Access the personal data we hold about you
• Request corrections to inaccurate information
• Opt out of marketing communications

7. Data Retention

We retain your personal data for as long as necessary to provide services and comply with legal obligations.

8. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website.

9. Contact Us

For any privacy-related inquiries or requests, contact us at:
Phone: +61 431-027-143
Email: Info@serenefacilitygroup.com.au
Website: www.serenefacilitygroup.com.au